Terms of Service

Last updated: 02/04/2026

These Terms of Service (“Terms”) govern your use of the SoSleep website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or purchase from us.

1. About Us

This website is operated by SoSleep.

Business name: LA PONTEVECCHIO DI BETIVU IONELA
Business address: Via Gran San Bernardo 20, AO, Italy. 
Email: info@sosleep.store

2. Eligibility

By using this website, you confirm that:

• you are at least the age of majority in your state, province, or country of residence;
• you have the legal capacity to enter into a binding contract; and
• all information you provide to us is true, accurate, and complete.

You may not use our products or website for any illegal or unauthorized purpose.

3. Our Store and Products

We sell products through our online store to customers in selected countries, including in the European Union and the United States.

As a dropshipping business, some or all products may be fulfilled and shipped by third-party suppliers or partner warehouses. Because of this:

• product packaging may differ from images shown on the website;
• items in the same order may arrive in separate packages;
• fulfillment and delivery may occur from different warehouse locations; and
• product availability may change without notice.

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. However, occasional errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Orders

All orders are subject to acceptance and availability.

After you place an order, you may receive an email confirming that we have received it. This does not mean that your order has been accepted. A contract is formed only when we accept your order and dispatch the product, unless applicable law requires otherwise.

We reserve the right to refuse, limit, or cancel any order, including where:

• a product is unavailable;
• there is a pricing or listing error;
• we suspect fraud, abuse, or unauthorized activity;
• shipping to the destination is not possible; or
• the order breaches these Terms.

If we cancel an order after payment has been made, we will refund the amount paid using the original payment method, unless we agree otherwise with you.

5. Prices, Payment, Taxes, and Duties

All prices displayed on the website are shown in the currency indicated at checkout.

Prices may or may not include taxes, VAT, sales tax, customs duties, or import charges depending on your location and what is shown at checkout. You are responsible for any customs duties, import taxes, or similar charges that are not clearly stated as included at checkout.

We reserve the right to change prices at any time, but price changes will not affect orders already accepted.

Payment must be received in full before your order is shipped.

6. Shipping and Delivery

We aim to process and ship orders within the timeframes shown on our website or at checkout. Delivery times are estimates unless we expressly state that a shipping timeframe is guaranteed.

Because we operate a dropshipping model, shipping times may be affected by supplier processing times, customs clearance, courier delays, weather events, peak seasons, and other factors outside our reasonable control.

You agree that:

• estimated delivery windows are not guaranteed unless expressly stated otherwise;
• delays may occasionally occur;
• split shipments may occur at no additional cost unless otherwise stated; and
• we are not responsible for delays caused by incorrect shipping information provided by you.

If a shipment is returned to us or our supplier because of an incorrect address, failed delivery attempts, or refusal to accept delivery, we may charge you the cost of re-shipping or deduct related costs from any refund where permitted by law.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

7. Right to Cancel, Returns, and Refunds

Your rights to cancel an order, return products, and request a refund are governed by our Return & Refund Policy, which forms part of these Terms.

If you are a consumer in the European Union, you may have a legal right to cancel eligible distance purchases within 14 days of receiving the goods, subject to applicable exceptions.

Nothing in these Terms limits any non-excludable statutory rights you may have under the laws of your country, state, or place of residence.

8. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at info@sosleep.store with your order number and, where possible, clear photos of the issue.

Where required by applicable law, we will provide an appropriate remedy, which may include repair, replacement, refund, or price reduction.

If you are a consumer in the EU, you may benefit from a statutory legal guarantee for lack of conformity as provided by applicable law.

9. Product Use and Safety

You are responsible for using products safely and in accordance with any instructions, warnings, or care information provided with the product or on the website.

You should stop using a product and contact us if you believe it may be defective or unsafe.

Unless expressly stated otherwise, information on this website is provided for general informational purposes only and does not constitute medical, therapeutic, or professional advice.

10. Accounts and User Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.

You agree to provide current, complete, and accurate account and purchase information, and to update such information promptly if it changes.

We reserve the right to suspend or terminate accounts that are used unlawfully, fraudulently, or in violation of these Terms.

11. Intellectual Property

All content on this website, including text, graphics, logos, icons, images, product descriptions, page layouts, and branding, is owned by or licensed to SoSleep and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, transmit, display, or exploit any part of the website or its content without our prior written consent, except as permitted by law.

12. Reviews, Comments, and User Content

If you submit reviews, comments, photos, testimonials, or other content to us, you grant us a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, publish, translate, display, and distribute that content in connection with our business and marketing.

You confirm that any content you submit:

• is accurate to the best of your knowledge;
• does not violate any law or third-party rights;
• is not defamatory, abusive, obscene, misleading, or unlawful; and
• does not contain malware, spam, or harmful code.

We reserve the right, but not the obligation, to remove or edit content at our discretion.

13. Prohibited Uses

You may not use our website or services:

• for any unlawful purpose;
• to infringe intellectual property rights;
• to submit false or misleading information;
• to transmit viruses, malware, or harmful code;
• to collect or track personal information of others unlawfully;
• to interfere with the security or proper functioning of the website; or
• to engage in fraudulent, abusive, or commercially harmful conduct.

We may suspend or terminate your access if you breach this section.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, logistics providers, advertising services, or website tools.

We are not responsible for the content, policies, availability, or practices of third-party websites or services that are not controlled by us. Your use of third-party services may be subject to their own terms and policies.

15. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may update, modify, suspend, or discontinue any part of the website, product range, or services at any time without notice.

16. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law:

• the website and services are provided on an “as is” and “as available” basis;
• we do not guarantee that the website will be uninterrupted, error-free, or free from harmful components; and
• we are not liable for indirect, incidental, special, or consequential damages, including loss of profits, loss of data, loss of opportunity, or business interruption.

However, nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• gross negligence or wilful misconduct where such limitation is prohibited; or
• any rights or remedies that cannot be excluded or limited under applicable consumer law.

Our total liability for any claim arising out of or relating to a product purchased from us will not exceed the amount paid by you for that product, except where a higher amount is required by law.

17. Indemnity

You agree to indemnify and hold harmless SoSleep, its directors, officers, employees, contractors, and service providers from claims, liabilities, damages, losses, and expenses arising out of:

• your breach of these Terms;
• your misuse of the website; or
• your violation of any law or third-party rights.

This section applies only to the extent permitted by applicable law and does not limit any mandatory consumer protections.

18. Force Majeure

We are not responsible for delay or failure to perform any obligation under these Terms where the delay or failure results from events beyond our reasonable control, including natural disasters, war, strikes, pandemics, customs delays, transport disruptions, cyber incidents, supplier failures, or governmental action.

This does not affect your statutory rights where applicable.

19. Governing Law and Disputes

These Terms are governed by the laws of EU, without regard to conflict of law principles.

If you are a consumer, this choice of law does not deprive you of any mandatory consumer protections granted to you by the law of your country or state of residence.

Any dispute arising out of or relating to these Terms or your use of the website shall be submitted to the courts of Aosta, Italy, unless mandatory law in your place of residence gives you the right to bring proceedings elsewhere.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, operations, legal obligations, or website features.

The updated version will be posted on this page with the revised “Last updated” date. Your continued use of the website after changes are posted constitutes your acceptance of those changes, to the extent permitted by law.

22. Contact Information

If you have any questions about these Terms, please contact us at:

SoSleep
Email: info@sosleep.store
Business address: Via Gran San Bernardo 20, AO,Italy.